A bank clerk, also called a teller, is a financial service professional. He / She serves as the primary point of contact for most bank customers, administering basic banking transactions and answering most questions. This role is seen as an entry level position.
A bank clerk accepts deposits and cashes checks, paying money to customers after validating the signatures on the check and fund availability.
- When handling withdrawals, He / She verifies customer signatures and also examines their photo identification to ensure the validity.
- He / She records all transactions made by entering notes into the bank’s computer system, accepts loan payments on behalf of her employer’s lending department.
- He / She answers all customer questions and resolves any issues or problems with their accounts, referring the issue to the branch manager if necessary.
- He / She promotes and educates customers on the bank’s products and services, such as credit cards, money market accounts and individual retirement accounts (IRAs).
- He / She also ensures that the balance of her money drawer is accurate.
There are various other clerical roles you could be involved in as a bank clerk to help keep the bank in order. Just like any other business, banks need help with general tasks, such as data entry, filing, mail handlers, and messengers. As a bank clerk, you could be separated into one of the following:
- Interest clerk: Recording interest owed to saving accounts customers and interest owed to the bank from loans and other investments.
- Loan clerk: Recording and organising loan information.
- Statement clerk: Preparing the monthly balance sheets of checking account customers.
- Exchange clerks: Working on international accounts, translating foreign currency into pounds sterling and vice versa.
- Security clerk: Recording, filing and looking after stocks, bonds and other investment documents.
- Book keeping clerk: Taking care of records for each customer’s account.
Required studies and skills
Usually, a bank clerk will need not only college, but also a superior education level, which can be any faculty related to the economic field (Economics, Finances, Marketing, Management, Accountability etcetera).
To gain employment as a bank clerk, a candidate must possess a degree or equivalent. While not typically required, employers tend to favour those who possess or are working toward a four-year degree, preferably in accounting, finance or a related field of study. He must also show an aptitude for mathematics, as well an understanding of the use of computers and other electronic equipment.
To be a good bank clerk, you must have:
- The ability to work neatly and accurately
- Good written and verbal communication skills
- Good numeracy and calculation skills
- Good IT skills and computer literacy
- An honest and trustworthy nature
- A good attention to detail
A good knowledge of data processing and computers will provide you with the best opportunities for promotion, as well as a demonstration of your skills.
A bank clerk serves as the face of the retail institution to its customers. As a result, a bank clerk must behave in a professional and polished manner. Anticipating and meeting the needs of customers is critical, as is doing so politely, regardless of the customers’ disposition. He / She must communicate well verbally and also possess good problem solving skills.
It is clear that he has to be a very organized person, able to have a distributive attention that he has to possess some solid communication skills, that he should have a good mind for figures and so on.
The bank clerk is a key-employee of the bank, although his work may sometimes be easily overlooked. The average income of a bank clerk is situated somewhere around 16,000 – 30,000 rupees per month.